Support
Got a question about your purchase, your account, or something in the guide? We're happy to help — email us and we'll get back to you as soon as we can.
If clicking the email doesn't open your mail app, use "Copy email" and paste it into whichever email account you use.
Frequently asked questions
I paid but haven't received my password email — what do I do?+
Check your spam/junk folder first — some email providers file automated messages there. If it's genuinely not arrived, email us at hello@couriertax.co.uk with the email address you used to pay and we'll sort it out.
Can I access my guide on more than one device?+
Yes, but only one device/browser session at a time — logging in on a new device automatically signs you out of the old one. This keeps your personal copy secure.
I forgot my password — how do I reset it?+
Use the "Forgot password?" link on the login page to reset it yourself — no need to contact us.
Can I get a refund?+
See our Refund Policy for the full details — in short, digital access usually can't be refunded once you've viewed it, but email us if something's gone wrong and we'll take a look.
Is this official HMRC advice?+
No — it's general educational guidance based on HMRC's published rules, not personal tax advice. See our Terms & Conditions for more detail.